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SkyPoint Communications is a full service Internet Service Provider.

If You Need Help With Macintosh Software Downloaded From SkyPoint

You may need help at some point in this process. If you are experiencing problems with your terminal program or are unfamiliar with how to use it, please consult your software manual or contact that program's customer support number. SkyPoint can not help you with problems with your terminal software. Check the Troubleshooting page of this support site for advice on common problems in getting connected.

SkyPoint Support can not answer questions regarding hardware problems or software problems with individual Internet software packages. Because of the huge number of packages available, the Support Representatives of each company are best suited to answer questions regarding the software. If a SkyPoint Representative asks you to call a software company directly, it is because that company's Representatives can answer a question more quickly and accurately, and can work directly with you to troubleshoot and solve the problem. Below are the Technical Support numbers for software mentioned at this Support site.

If you believe you are having a problem with your Macintosh hardware, please contact:

Apple Technical Support 1-800-SOS-APPLE

If you are experiencing trouble with a non-Apple modem, please call the Technical Support line for that product.

If you are having problems with the Macintosh software you have downloaded from the SkyPoint site, please contact the customer support line for each package:

Write to: Dartmouth College
6028 Kiewit Computation Center
Hanover, NH 03755-3523
Fax: 603-646-2810
FTP for FAQ:
If you are having problems with other commonly used software whose configuration information has been included in this manual, please contact the customer support line for each package:
Open Transport PPP  
call: 1-800-SOS-APPLE
Eudora Light  
News Group: comp.mail.eudora.mac

For problems with all other software packages, please check your manual for the applicable support number.



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